Refund Policy

At Melt, every product is thoughtfully crafted with care, precision, and attention to detail. As our products are personal use items, we maintain strict hygiene and quality standards. For this reason, we do not accept returns or exchanges once an order has been successfully delivered.

However, we are committed to ensuring a smooth and satisfying experience for our customers.

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us review your request efficiently, kindly provide clear images or an unboxing video showing the issue. Once verified, we will offer an appropriate resolution, which may include a replacement or a refund.

Eligibility for Refund or Replacement

To qualify for a refund or replacement:

The product must be unused and in its original condition.
The issue must be reported within 48 hours of delivery.
Proper proof (photos or video) must be provided.
Claims without sufficient proof may not be eligible.

Please note that slight variations in fragrance, texture, or appearance may occur due to the handmade nature of our products. These are not considered defects.

Non-Returnable Items

We do not accept returns or refunds for:

Change of mind after purchase
Personal scent preferences or expectations
Products that have been used, opened, or tampered with
Minor packaging differences or natural variations

Refund Process

Once your request is approved:

Refunds will be processed to your original payment method
The process may take 5–7 business days, depending on your bank or payment provider
In certain cases, we may offer store credit instead of a monetary refund

Cancellations

Orders can only be cancelled if they have not yet been processed or shipped. Once an order is dispatched, cancellations will not be possible.

Shipping Issues

Melt is not responsible for delays caused by courier services, incorrect shipping details provided by the customer, or unforeseen circumstances such as weather or logistical disruptions. However, we will always try our best to assist you in tracking and resolving such issues.

For any concerns, queries, or support, feel free to reach out to us:

📧 contact@meltindia.com

We aim to respond within 24–48 hours.